Return Policy

We are committed to a NO BS policy when it comes to refunds. We will have questions to ask about your experience, but this will not hold up any refund

Website Return Policy

If you’re unhappy with any Novis Animal Solutions product after using it with your animal, we will issue a refund within 72hours of notification. Once received, every effort will be made to handle the refund the same day.

No need to return or ship back opened product. Please share it with a friend who may have better success with the product or dispose of the product accordingly. Unique situations may occur and will be handled on a case by case issue.

Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Damage During Shipping

We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged products must be made with 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.

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